Phone: 219-472-1571  ● Toll Free: 1-877-800-9162

Privacy Policy

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Diversified Technical Support / TechTerritory.Com Privacy Policy
This Privacy Policy applies to all countries we service. The Privacy Policy below governs any information you provide on this site and how information provided to us by PayPal is used by us. If you wish to review PayPal's Privacy Policy, visit
https://cms.paypal.com/cgi-bin/marketingweb?cmd=_render-content&content_ID=ua/Privacy_full&locale.x=en_US or click the link if it displays as a link in your browser. If PayPal processes your payment, we never see your credit card or checking account information.  We also use GoPayment from Intuit to process payments called into us directly or collected on-site.  To review Intuit's Privacy Policy, visit http://smallbusiness.intuit.com/small-business/privacy/index.jsp?b=GoPayment&p=seo_gopay_ion

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A. Overview
B. Notification of Changes
C. Information We Collect
D. Our Use and Disclosure of Information
E. Information Security
F. Accessing and Changing Your Information
G. Contacting Us
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A. Overview: In order to accept orders from you, while at the same time incorporating age verification into the process, we use PayPal as described above, to process your payment. PayPal users must be 18 or older and you must pay by credit card (or approved electronic check) to complete your order. We use the PayPal shopping cart. If you choose to become a PayPal member, or if you already are one, they will store the information you give them. If you elect to process only your purchase through us without establishing a PayPal account, they are the company that processes the payment, therefore we never see your credit card information or other financial information you provide PayPal. This Privacy Privacy Policy describes the information we collect or receive and how we use that information. We take the privacy of your personal information very seriously and will use your information only in accordance with the terms of this Privacy Policy. We will not sell or rent your personally identifiable information or a list of our customers to third parties. However, as described in more detail in Part D below, there are limited circumstances in which some of your information will be shared with third parties, under strict restrictions, so it is important for you to review this Privacy Policy. Your act of purchasing product through our website constitutes acceptance of the Privacy Policy and User Agreement. You expressly consent to our use and disclosure of your personal information in the manner described in this Privacy Policy. This Privacy Policy will take effect on July 20, 2007. This Privacy Policy was last updated on September 20, 2007. Please note that only the following of your personal information will be stored and processed on our computers in the United States. 1) Your Name 2) Your Address 3) Your phone number, if provided 4) Your email address 5) Your order details excluding credit card account number which we do not ever see or have access to. The laws on holding personal data in the United States may be less stringent than the laws of your country but we will hold and transmit your personal information in a safe, confidential and secure environment. If you object to your personal information being transferred or used as described in this Privacy Policy, please do not complete a purchase with us, but rather contact us for clarification and then decide.
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B. Notification of Changes: This policy may be revised over time as we make changes or incorporate suggestions from our customers. If we are going to use or disclose your personally identifiable information in a manner materially different from that stated at the time we collected the information, you will have a choice as to whether or not we use or disclose your information in this new manner. Any material changes will be effective only after we provide you by e-mail with at least 30 days notice of the amended Privacy Policy to be sent to the email address on file. We will post the amended Privacy Policy prominently on our Web site so that you can always review what information we gather, how we might use that information, and whether we will disclose it to anyone. Our site includes links to third party Web sites via PayPal's shopping cart or other advertisers we may incorporate on the site. These sites are governed by their own privacy statements, and we are not responsible for their operations, including but not limited to their information practices. Users submitting information to or through these third party Web sites should review the privacy statement of these sites before providing them with personally identifiable information. PayPal's Privacy Statement is available at http://www.paypal.com/cgi-bin/webscr?cmd=p/gen/ua/policy_privacy-outside. A Special Note About Minors: Children are not allowed to legally use our service and we ask that minors (under the age of 18) do not submit any personal information to us or use the service.
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C. Information We Collect: We collect no information from you through our site. When you make a purchase, PayPal will provide us with the information you provide them that is necessary for us to complete your order. This includes your name, address, city, state, zip, telephone if provided, and the detail of items, quantities, and price, along with grand total of order. We never see your credit card information. We never have access to it. In the event that someone compromises the security of our site, your personal information is never at risk on our server. We store nothing related to our customers on this server and the server that does store the information has no Internet accessible connection and is therefore very secure. Web Site Traffic Information: Because of the way that World Wide Web communication standards work, when you arrive at or leave our Web site, we automatically receive the Web address of the site that you came from or are going to (in some cases.) We also collect information on which pages of our Web site you visit while you are on our site, including this page, the type of browser you use and the times you access our Web site. We use this information only to try to understand our customers' preferences better and to manage the load on our servers, so as to improve our web site. We do not track the Web sites that you visit before or after you leave the our site. Our Use of "Cookies" "Cookies" are small files of data that reside on your computer and allow us to recognize you if you return to the our site using the same computer and browser. We may send a "session cookie" to your computer. These cookies allow us to recognize you if you visit multiple pages in our site during the same session. Once you close your browser, these session cookies expire and no longer have any effect. Customer Service Correspondence If you send us correspondence, including e-mails and faxes, we retain such information in the records of your account. We will also retain customer service correspondence and other correspondence from us to you. We retain these records in order to measure and improve our customer service. We may, over time, delete these records if permitted by law.
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D. Our Use and Disclosure of Information: We collect, store and process your personal information on servers located in the United States. We use the information we collect about you in order 1) to process your order for delivery, 2) to provide customer service, 3) to determine your eligibility to receive offers for special discounts or incentives, and 4) to improve our services. We also provide your name and mailing address only to our supplier(s) with your product item order detail if applicable. No financial information is shared with our supplier(s). We give access to individually identifiable information about our users only to those employees or suppliers who require it to fulfill customer service requests. Disclosure to Other Diversified Technical Support / TechTerritory.Com Customers: Your information is not made available to other customers. Disclosure to Third Parties Other Than Diversified Technical Support / TechTerritory.Com Customers: We will not sell or rent any of your personally identifiable information to third parties. We will not share any of your personally identifiable information with third parties except in the limited circumstances described below, or with your express permission (and to other customers as described above). These third parties are limited by law or by contract from using the information for secondary purposes beyond the purposes for which the information is shared. We share information with companies that help us process the transactions you request. If you should owe us unpaid money, we may share information with processing companies including collection agencies. We do NOT disclose the information we collect, as described in Section B above, to companies that perform marketing services. We disclose information that we in good faith believe is appropriate to cooperate in investigations of fraud or other illegal activity. Specifically, this means that if we conduct a fraud investigation and conclude that one side has engaged in deceptive practices, we can give that person or entity's contact information to victims who request it. We disclose information in response to a subpoena, warrant, court order, levy, attachment, order of a court-appointed receiver or other comparable legal process, including subpoenas from private parties in a civil action. We disclose information to your agent or legal representative (such as the holder of a power of attorney that you grant, or a guardian appointed for you). As with any other business, it is possible that we in the future could merge with or be acquired by another company. If such an acquisition occurs, the successor company would have access to the information maintained by us, including customer account information, but would continue to be bound by this Privacy Policy unless and until it is amended as described in Section A above. Our Contacts with our Customers: We communicate with users on a regular basis via e-mail to provide requested services, and we may also communicate by phone to resolve customer complaints or investigate suspicious transactions. We use your e-mail address to confirm your order shipment, to send you notice of delays in shipment, to send information about important changes to our products and services, and to send notices and other disclosures required by law. Generally, users cannot opt out of these communications, but they will be primarily informational in nature rather than promotional. We also use your e-mail address to send you other types of communications that you can control, as in, choose to Opt-Out of. Instructions will be included in the email. In connection with independent audits of our financial statements and operations, the auditors may seek to contact a sample of our customers to confirm that our records are accurate. However, these auditors cannot use personally identifiable information for any secondary purposes. Internet Address Information: We use IP addresses, browser types and access times to analyze trends, administer the site, improve site performance and gather broad demographic information for aggregate use.
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E. Information Security Information: We restrict access to your personally identifiable information to employees who need to know that information in order to provide products or services to you. We maintain physical, electronic and procedural safeguards that comply with federal regulations to guard your nonpublic personal information. We test our security systems regularly. Any e-mail or other communication requesting passwords, asking you to provide sensitive account information via email, or linking to a website with our URL that does not actually connect you to our website should be treated as unauthorized and suspicious and should be reported to us immediately at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
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F. Accessing and Changing Your Information: You can change the personal information you provided us at any time by sending an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it or calling 219-472-1571. Never send credit card information to us. We never see that information. Only update your address or phone number, or name with us.
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G. Contacting Us: If you have any questions about this privacy statement, our information practices, or your dealings with us, you can contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or via telephone at 219-472-1571.

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CONTACT INFORMATION

Diversified Technical Support
3311 Willowcreek Road - Suite 184
Portage, IN 46368-5015

Phone: 219-472-1571
Toll Free: 1-877-800-9162
Fax: 321-256-0627